Sacredlock Warranty Policy
At Sacredlock, we stand behind the purity, craftsmanship, and energy of our jewelry. Every piece is made with devotion, tested for quality, and carefully packed. To give you complete peace of mind, we offer a 1-Year of Color Warranty on products which are made of any metal.
1. Warranty Coverage
Your jewelry is protected against:
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Fading or dullness of gold plating
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Breakage due to manufacturing defect
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Tarnishing or discoloration not caused by misuse
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Loose fittings or defects in stones/beads
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Any genuine manufacturing fault
2. What’s Not Covered
The warranty does not apply in cases of:
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Damage due to water, sweat, perfume, or chemicals
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Mishandling, scratches, or accidental breakage caused by the customer
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Regular wear-and-tear due to daily usage
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Lost, stolen, or intentionally damaged items
3. Warranty Claim Process
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To claim warranty, you must provide an unboxing video or a clear proof of damage/defect.
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Contact our support team with your order ID, photos, and proof of issue.
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Once verified, we will arrange a free pickup or guide you for a return.
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Depending on the issue, we will either repair, replace, or provide store credit/refund.
4. Jewelry Care Reminder
To ensure long life of your jewelry:
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Store in the provided jewelry box when not in use.
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Avoid direct contact with water, perfumes, or chemicals.
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Clean gently with a soft cloth after wearing.
5. Contact Us for Warranty Claims
📞 +91 92179 87806
📧 hello.sacredlock@gmail.com
✨ At Sacredlock, your trust is our biggest blessing — and we honor it with a warranty that protects both your jewelry and your faith.